Support

What OS versions does NetFocus support?

NetFocus supports the following operating systems: Android 6.0+, iOS 13+, Harmony OS, Windows 10/11.

What are the system requirements for NetFocus?

NetFocus is a web-based application and does not have minimum system requirements.

How can security policies be managed in NetFocus?

Policies can be grouped into customizable profiles and then deployed to the desired group of users.

Are there options to configure users or devices individually and in bulk?

Yes! All configurations can be applied to individual users, and you can assign security policy profiles to each device. Security policies can also be deployed in bulk by assigning profiles to groups of users.

Does enrolling a device require a factory reset?

No, a factory reset is not required.

Does a device have to be re-enrolled after a wipe?

Only if the device has been reset to factory settings.

Where can I find reports?

Reports can be found in the “Reports” section which can be accessed from the web or mobile dashboard. Some reports are automatically displayed on the dashboards.

What reports can I access?

Detailed reports on antivirus activity, access request history and statistics, website and application usage as well as DNS-layer security can be found in the NetFocus application. You can also access identity theft protection statistics and information on previously performed data breach checks.

What does the user onboarding process look like?

The NetFocus onboarding process consists of a few simple steps, which you need to take during your first configuration. Security policies need to be added and their settings configured. You also need to add and/or import your users and their devices. These actions are explained in detail during the onboarding process. You also receive a quick overview of NetFocus’ key features.

How is NetFocus licensed?

Currently, NetFocus is offered as a subscription service. You can choose between a monthly and an annual subscription.

Which payment methods are accepted?

All major credit and debit cards are accepted.